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How to Approach Difficult Conversations and Conflicts?

This training will help you engage in difficult conversations while managing your emotions, in order to get the most out of your interpersonal relationships.

$55.00

PREAMBLE

  • Navigation

  • Technical Support

  • Legal Notices

  • Training Objectives

  • Your Instructor

  • Participant Workbook

INTRODUCTION

  • Welcome Message

  • How to Prepare?

  • Practical Exercise: Derailers and Values

  • Conflict Management Styles

  • Practical Exercise: Approaches to Conflict

HOW TO NAVIGATE THE SITUATION?

  • De-escalating a Reactive Situation

  • Case Studies

  • Praxeology Model

TAKING STOCK – POST-CONFLICT SITUATION

  • Taking Stock – Post-Conflict Situation

CONCLUSION

  • Final Remarks

  • Final Reflection

  • Completion

Instructor(s)

Pier-Olivier Paradis
Consultant for the CFA

length
1h00
Producer(s)
CFA
Miiro